Wondering if your registration payment has been received, if you have met your Minimum Required Units (MRU), or if your financial aid has been applied? Before calling or waiting in line, be sure to log in to ZOT Account Online. Confirm which credits and payments have been applied, and which charges have been assessed. When you see the transactions in your account, you'll understand what you currently owe and when your payment is due.
|Just what is a ZOTBill?|
|How did the ZOTBill get such a strange name?|
|How do I get a ZOTBill?|
|Why didn't I get a ZOTBill?|
|Why did my ZOTBill go to the wrong address?|
|Why is not getting a ZOTBill an unacceptable excuse for paying late?|
|What should I do about my unpaid ZOTBill if I'm not attending UCI?|
|What should I do if I've paid my ZOTBill, but I won't be attending UCI?|
|Why is my ZOTBill amount so high? Something's wrong!|
|What should I do if my ZOTBill amount is based on the wrong enrollment status?|
|Why doesn't my student aid appear on my ZOTBill?|
|If I expect my student aid to cover my fees, do I need to do anything?|
|What should I do if I still don't understand my ZOTBill?|
Answer: Your ZOTBill is a statement of account that provides you with information needed to pay your quarterly registration fees and related charges. Your ZOTBill may display the amount of registration fees assessed by the Registrar, associated lab fees, and any credits in your favor, such as financial aid or waivers. It also gives you a bottom-line amount due and the date by which your payment must reach the Central Cashier's Office.
Answer: Like many things at UCI, the ZOTBill is named for the " ZOT!! " sound an anteater supposedly makes while he's slurping up ants. This concept originated in the 1960s, when Johnny Hart's "B.C." comic strip inspired UCI's mascot, Peter the Anteater.
For more on the history of UCI's anteater mascot, visit the School of Social Sciences web page.
Answer: There are several easy ways to get a ZOTBill, which is why "I didn't get a ZOTBill" is not an acceptable excuse for paying your registration fees late.
With ZOTAccount Online: You can view and print the data from the monthly ZOTBills that were mailed to you by choosing Zot Bills from the selections in ZOTAccount Online. Caution: Be sure to click the Current Account selection next, to find out if any account information has changed since the most recent monthly ZOTBill was generated. Checking your current account is especially important during the registration fee payment period, to avoid sending the wrong amount or missing the payment deadline.
By Mail: ZOTBills are issued automatically to students who have been assessed registration fees by the Registrar. Typically a bill is mailed to your permanent mailing address prior to Fall quarter, and to your local mailing address for Winter and Spring quarters. Check the local and permanent addresses on file for you at the Registrar's Office with StudentAccess, or override these addresses for ZOTBill mailing by specifying a billing address through ZOTAccount Online. Exception: ZOTBills are not mailed routinely to foreign addresses.
In Person: You may obtain a ZOTBill in person by visiting Campus Billing Services with your current picture identification (a valid UCI student ID card, driver's license, or passport should suffice). Unfortunately, regulations intended to protect your privacy prevent us from handing over your ZOTBill to anybody else (even Mom or Dad). Please contact the Registrar's Office with any concerns regarding the confidentiality of student records.
Answer:Even though getting another copy may be easy, it's best to correct whatever situation kept your ZOTBill from reaching you. Here are some typical reasons for missing ZOTBills, with recommendations for preventing or solving the problems:
Registration Hold: If Admissions, your school/program's Dean, the
Dean of Undergraduate Education or the
Registrar require additional information from you, a hold may be placed on your
registration, and your ZOTBill will not be generated for mailing.
Recommendations: Visit ZOTAccount Online, use WebReg, or call TELE at (949) 725-9824 for details about the hold, then contact the originating office for instructions. When you have fulfilled their requirements, check ZOTAccount Online, WebReg, or TELE until you confirm that the hold is no longer present. Visit ZOTAccount Online, and select Registration Fees and Current Account to determine your minimum amount due and payment deadline. If you must have a paper copy of your ZOTBill, obtain it in person. Then follow campus registration procedures to ensure that your fees are paid.
Readmitted: If you were readmitted to UCI within 30 days of a
registration payment deadline, then you probably didn't have a registration fee
assessment in time to prompt the generation of a monthly ZOTBill. In fact, it's
possible that your next monthly ZOTBill may be issued after the registration
period ends. If you wait to receive a ZOTBill in the mail, you may find
that it arrives too late for you to avoid late payment penalties.
Recommendations: Don't wait to see your ZOTBill in the mail. Visit ZOTAccount Online, and select Registration Fees and Current Account to determine your minimum amount due and payment deadline. If you must have a paper copy of your ZOTBill, obtain it in person. Then follow campus registration procedures to ensure that your fees are paid.
"Bad" Address: If the US Postal Service was unable to
deliver a ZOTBill to an address you have specified, the mail will be returned to Campus Billing
Services. We will deem that address "bad," and will use another
non-foreign address from your file for mailing your next monthly ZOTBill.
If we have received returned mail from each and every address you have provided
to the Registrar, your ZOTBill will not be mailed. Caution:
Once a ZOTBill has been returned to Campus Billing Services, it will not be
mailed again to alternative address, even if you have one on file.
Furthermore, mailing a new ZOTBill to an updated or alternative address may not be attempted
until your next monthly ZOTBill is generated.
Recommendations: Don't wait to receive your ZOTBill in the mail. Visit ZOTAccount Online, and select Registration Fees and Current Account to determine your minimum amount due and payment deadline. While you're logged in, you'll see that your current account also displays the mailing date and address used for the most recent monthly ZOTBill. If the address is incorrect, update it immediately, so that your next bill does not go astray. Change your local or permanent address through Student Access, or update your billing address through ZOTAccount Online. Caution: Once you have specified a billing address, it overrides both your local and permanent addresses, and your ZOTBill will be mailed there until you update your billing address again.
Answer:Initially our billing system uses only the permanent and local mailing addresses that you have supplied to the Registrar. Unless we receive returned mail, or you specify a billing address, we will continue to send ZOTBills to your permanent address for Fall quarter, then your local address for Winter and Spring quarters. Caution: Although you may change any of your addresses whenever you choose, this action will not prompt the system to issue a bill to that location. However, your new address may be used for your next monthly ZOTBill.
While you're waiting for address updates to take effect, it's smart to have your mail forwarded by the US Postal Service. You may complete their free Official Change of Address form online through the secure MoversGuide web site.
Answer: It is an uncomfortable fact of life that sometimes things go awry (stuff happens) and you don't receive a bill for your registration fees. It's equally true that there are easy ways to get a duplicate bill, or to obtain your billing information, even if you're new to the campus or have moved around. Whether you receive a ZOTBill or not, you, the student, are responsible for ensuring that your registration fees are paid on time to preserve your enrollment and to avoid late penalties.
Don't let the registration fee payment deadline pass while you're waiting to receive a ZOTBill by mail. Visit ZOTAccount Online, and select Registration Fees and Current Account to determine your minimum amount due and payment deadline, or to see any registration holds that may apply. If you must have a paper copy of your ZOTBill, obtain it in person at Campus Billing Services. Follow registration procedures as soon as possible to ensure that your fees are paid by the campus deadline.
Saying that your parents didn't get your ZOTBill is not an acceptable excuse either. If you expect a family member to send payment for your registration fees, it's up to you to share your billing information with that person in a timely fashion. Even though you may arrange to have your ZOTBill mailed to your family home, privacy rules prevent our staff from disclosing information to others without your permission. If you depend on someone else to send payment, it's your responsibility to check ZOTAccount Online and to follow up with that person until you confirm that your fees have been paid.
Answer: That depends on what appears on your ZOTBill.
Answer: If you have paid registration fees, naturally you are expected to attend. Dropping all your classes, stopping payment on your check, and/or telling a counselor that you're quitting are not sufficient to discontinue enrollment, or to cancel your financial obligation. You must formally withdraw if you decide to leave UCI after paying registration fees, even if your fees were paid with financial aid or the PACE Plan.
For both academic and financial reasons, it is important to submit withdrawal paperwork as soon as possible. Be sure to read the Registrar's discussion of Cancellation/Withdrawal policies and procedures, which illustrates how the refund amount decreases drastically as the quarter progresses. Note also that special rules apply to Acceptance of Admission Fees and Insurance Fees; for more information, read the "Student Fee Refunds" section under Expenses and Fees in the UCI General Catalog.
If you've paid fees through the PACE Plan, a withdrawal refund is first applied to your outstanding PACE balance with any remainder going to you. Please think carefully about using PACE if you are undecided about whether you will attend. Withdrawal refunds are based on the full amount of registration fees, not on whatever portion you may have paid to PACE already. If your withdrawal refund was less than 100%, it's possible that you will still owe PACE. Check QuickSearch or contact Campus Billing Services to monitor your PACE balance, and pay any amount due promptly to avoid late charges and/or holds on your student records.
Answer: If the registration fee amount on your ZOTBill seems unusually high, check the second page at the top left corner, or select Registration Fees for the current quarter on ZOTAccount Online. Does the Registrar have you classified as a non-resident, instead of a California resident? If this is so, and you think it is an error, immediately contact the Residence Deputy at the Registrar's office (949) 824-6129.
If you have paid fees as a California resident and are later reclassified as a non-resident, you will be charged for your RESIDENCY CHANGE (the non-resident tuition part of your registration fees) on your monthly ZOTBill. If you have not received a bill yet, select Current Account on ZOTAccount Online to determine your new account balance and payment due date. Please pay the RESIDENCY CHANGE charge within the quarter for which it was assessed, or you will not be able to pay fees for a subsequent quarter, and campus services will be withheld.
If you paid registration fees as a non-resident and are reclassified as a resident later in the quarter, a credit for your RESIDENCY CHANGE (the non-resident tuition portion of your registration fees) will be applied to your monthly ZOTBill. If you have not received a bill yet, select Current Account on ZOTAccount Online to monitor the refund process. If a check is due to you, you'll be able to see the amount and issue date. For additional information, contact Campus Billing Services.
If you used the PACE Plan to pay your registration fees, your installments will not be recalculated to include the RESIDENCY CHANGE charge. You are expected to pay the amount due on ZOTAccount Online, in addition to your PACE installments. Conversely, when a RESIDENCY CHANGE credit is available, it will be applied first to any balance owed to PACE, lowering the amount due for remaining installments. When all installments have been retired, any overage may then be refunded to you. To determine your PACE balance, use QuickSearch, or contact Campus Billing Services.
If you receive financial aid, your award may require revision after you change residency status. Be sure to check Visual Aid for your current award status and/or counselor requests for additional information.
Answer: In general, students are admitted for full-time enrollment and must petition for a formal part-time study program with reduced fees. Students are encouraged to petition for part-time status well before the registration payment deadline, to allow sufficient time for approvals and processing by the appropriate office (Registrar or Graduate Studies). Until then, you are responsible for paying full-time registration fees, as assessed, by the published deadline.
To monitor the enrollment change process, select Registration Fees for the current quarter on ZOTAccount Online. Look to see whether your registration fees are based on full-time or part-time status. If your petition is approved before you pay registration fees, then follow campus registration procedures to ensure that your reduced fee amount is paid by the deadline. You may not receive a monthly ZOTBill with your new part-time fee amount before the payment deadline.
If your petition is approved after you have paid full-time registration fees, a PTFT STATUS CHANGE credit will be applied to your monthly ZOTBill. If you have not received a bill yet, select Current Account on ZOTAccount Online to monitor the refund process. If a check is due to you, you'll be able to see the amount and issue date. For additional information, contact Campus Billing Services.
If you used PACE to pay your registration fees, you cannot start payments over again with a reduced fee amount. Any PTFT STATUS CHANGE credit will be applied first to remaining installments, lowering the amount due. When all installments have been retired, any overage may then be refunded to you. To determine your PACE balance, use QuickSearch, or contact Campus Billing Services.
After your part-time status has been approved, you will be billed for reduced fee amounts for the remainder of the academic year, unless you submit a petition to cancel. If you cancel part-time status before paying registration fees, be sure to check Registration Fees on ZOTAccount Online for your new amount due, and follow campus registration procedures to ensure that your increased fee amount is paid by the deadline. You may not receive a monthly ZOTBill with your new full-time fee amount before the payment deadline.
If you cancel part-time status after you have paid part-time registration fees, you will be charged for your PTFT STATUS CHANGE on your monthly ZOTBill. If you have not received a bill yet, check ZOTAccount Online to find the amount due and payment deadline. Please pay the PTFT STATUS CHANGE charge within the quarter for which it was assessed, or you will not be able to pay fees for a subsequent quarter, and campus services will be withheld.
If you used the PACE Plan to pay your registration fees, your installments will not be recalculated to include the PTFT STATUS CHANGE charge. You are expected to pay the amount due on ZOTAccount Online, in addition to your PACE installments. To determine your PACE balance, use QuickSearch, or contact Campus Billing Services.
If you receive financial aid, your award may require revision after you change enrollment status. Be sure to check Visual Aid for your current award status and/or counselor requests for additional information.
Answer: Look carefully at both pages of your ZOTBill; sometimes unapplied aid is noted on the second page. Unapplied aid may indicate that there's a problem with your account. Select Current Account on ZOTAccount Online, and click on the word conditions next to the Minimum Amount Due to see what needs to be done before your aid may be applied. Any of the following conditions may be involved:
It's also possible that your student aid was not available when the bill was printed, but has since been posted. Click on Registration Fees on ZOTAccount Online to see the transaction date and amount for any aid that has been credited to your account. The word UNAPPLIED will appear in the Applied Date column for any aid that has not yet been applied to your registration fees. Select Current Account to find out what conditions must be met to apply your aid, as noted above. Charges that have been added to your account, such as late registration fees, will also appear in your current account.
Remember that it's up to you to check your student aid, and to follow up with the appropriate office (Financial Aid or Graduate Studies), as needed, to ensure that your registration fees are paid by the campus deadline. If aid is missing, has changed unexpectedly, remains unapplied, or seems incorrect, don't wait for someone to call or write to you with an explanation. Take advantage of the online resources offered by Visual Aid, WebReg, ZOTAccount Online, and QuickSearch to obtain the information you need to get your fees paid on time.
Answer: YES, you are required do something!
The act of enrolling in your Minimum Required Units (MRU) by the fee payment deadline will automatically pay your fees if the aid posted to your ZOTBill covers the full amount of your registration fees, and you don't have any past-due debts or holds.
In general, if you have financial aid (grants, loans, and scholarships), the typical MRU to activate aid is 6, whereas for grad support (fellowships and employment-related fee remissions) the MRU is 1. However, special conditions may apply, so it is essential for you to check your ZOT Account Online for the specific MRU needed to activate your aid. If you fail to meet your MRU threshold, your aid will not be activated, and your fees will not be paid automatically.
If you are receiving partial aid, you must meet your MRU and pay your ZOTBill Amount Due to be registered. If you have no aid, and are paying your ZOTBill Amount Due with cash or check, you must enroll in at least 1 unit to avoid the late enrollment penalty of $50.00, which goes into effect at the end of the second week of instruction.
The Office of Financial Aid and Scholarships posts important news regarding paying your fees with aid. Please be sure to read this information carefully before enrolling in classes or paying registration fees.
**The responsibility remains with the student to ensure that fees are paid by the deadline.**
We encourage you to contact Campus Billing Services staff by any of the following methods:
Regardless of the method of contact, privacy laws prevent us from discussing your registration fees, ZOTBill, or ZOTAccount Online information with anybody else (even Mom or Dad) without your express written permission. We realize that these regulations may be frustrating to people who are only trying to help, but obeying the rules is best for everyone involved. If we aren't sure who is requesting your information, we may ask to speak with you in person, or direct our response to your UCI email account. Whenever you have concerns about the confidentiality of student records, please contact the Registrar's Office.
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